Our Health Plans contain a pre-authorization/utilization review requirement.
This means that prior to any inpatient hospital admission, you must call the customer care team.
1 (877) 463-3435
This call must be made at least five (5) business days in advance of services being rendered or within two (2) days after an emergency. The employee, a family member, or your service provider is responsible for notifying the customer care team.
Access your Medical Benefits ID cards on your smartphone and find healthcare providers.
Live video chat, call, or text chat with a doctor.
Access from a smartphone via secured app.
Prescriptions can be sent to your pharmacy of choice.
Receive a treatment plan
Same medical provider every time
Signup through MyMD Connect
Vision, Dental, and Supplemental Insurance Benefits
Medical Helpline Advocate
Compare medical providers on cost and quality.
Medical Helpline Advocate: Powered by Healthcare Bluebook, is an easy to use web and mobile platform that enables patients to look up services and compare providers on cost and quality. Knowing price and quality before receiving care can save you hundreds or even thousands of dollars and ensure that you receive the best possible care.
If you wish to speak to someone about your medical options instead of using the online search tool you can call:
1 (844) 341-7878
Register with SouthernScripts to save on prescriptions
Present your member ID card when filling a prescription at any major retail chain to save money. Call customer service for questions:
1 (800) 710-9341
Weekdays: 6:30 am - 8:00 pm
Saturday: 8:00 am - 5:00 pm
Sunday: 8:00 am - 4:00 pm
Discounted Imaging Services
Easy and affordable medical imaging with transparent costs. Use the online tool, or call customer service to schedule:
Weekdays: 8:00 AM - 5:00 PM CST