Health Benefits

Important note

Our Health Plans contain a pre-authorization/utilization review requirement.

This means that prior to any inpatient hospital admission, you must call the customer care team.

1 (877) 463-3435

This call must be made at least five (5) business days in advance of services being rendered or within two (2) days after an emergency. The employee, a family member, or your service provider is responsible for notifying the customer care team.


Access your Medical Benefits ID cards on your smartphone and find healthcare providers.

Enformed+ for Apple and Android provides members with secure 24/7 access to important plan information.

  • View ID Cards

  • See your Plan Documents

  • View your Coverage and Benefits

  • Find Healthcare providers


Live video chat, call, or text chat with a doctor.

  • 24/7 Access

  • Access from a smartphone via secured app.

  • Prescriptions can be sent to your pharmacy of choice.

  • Receive a treatment plan

  • Same medical provider every time

  • Signup through MyMD Connect

Once you have completed the intake form no further action is required. Your telemedicine physician will contact you with further instructions on your smartphone.


Vision, Dental, and Supplemental Insurance Benefits

Access your dental and vision ID cards online through the Guardian mobile app.

Notice: Due to the coronavirus, there will be a delay in receiving your paper ID cards from Guardian.

Medical Helpline Advocate

Compare medical providers on cost and quality.

Medical Helpline Advocate: Powered by Healthcare Bluebook, is an easy to use web and mobile platform that enables patients to look up services and compare providers on cost and quality. Knowing price and quality before receiving care can save you hundreds or even thousands of dollars and ensure that you receive the best possible care.

If you wish to speak to someone about your medical options instead of using the online search tool you can call:

1 (844) 341-7878


Register with SouthernScripts to save on prescriptions

Present your member ID card when filling a prescription at any major retail chain to save money. Call customer service for questions:

1 (800) 710-9341

Weekdays: 6:30 am - 8:00 pm

Saturday: 8:00 am - 5:00 pm

Sunday: 8:00 am - 4:00 pm

Green Imaging

Discounted Imaging Services

Easy and affordable medical imaging with transparent costs. Use the online tool, or call customer service to schedule:

(713) 524-9190

Weekdays: 8:00 AM - 5:00 PM CST