iPhone & iPad Guide

Company iPhones and iPads are administered through the IT department.

It is not necessary to use iCloud, Apple ID, or iTunes to operate the device.

When you receive a new iPhone or iPad, your company email address will already be set up on the device. All the apps that you will need to carry out tasks can be installed through the Self-Service App. If you have a special request for an app that is not available through self-service you will need to ask your Project Manager to contact the IT department to grant installation.

About Apps

Self-Service

Download work-related apps

All of the software that you will need can be found within this app. You can download work related apps as necessary from Self-Service.

Self-Service App list

To download a new app through Self-Service, open the app and simply touch 'Install' under the corresponding App you wish to install.

Procore

Procore is a cloud-based construction management software application that helps firms increase their project efficiency and accountability by providing streamlined project communication and documentation. If you have never used this app before a project GC will set up your initial account and login information.

Scanning documents on iPhone and iPad

  1. Open the Notes app on your iPhone or iPad and select a note or create a new one.

2. Tap the Camera button.

3. Tap Scan Documents

4. If your device is in Auto mode, your document will automatically scan. If you need to manually capture a scan, tap the Shutter button or one of the Volume buttons. Then drag the corners to adjust the scan to fit the page, then tap Keep Scan.


5. Tap Save or add additional scans to the document.

6. To email a scanned document, open the Document you just scanned by clicking the thumbnail image of the scan in Notes. Then touch the share icon on the top right hand corner of your screen. You can then send by email, or save your scan to Google Drive.

Troubleshooting

Name of Device

When you are calling or emailing the IT Department with an iPad issue, we need to know the name of your device in order to troubleshoot it. You can find the name of the device in the settings menu.

Settings > General > Name : Name of Device

Lost or Stolen Device

If your iPhone or iPad becomes lost or stolen please contact the IT Department immediately. We can remotely secure all the data on the device and display a message on the screen with a phone number to contact.

Factory Reset at a Job Site

In certain scenarios, the IT department may need to factory reset your device in the field.

Known issues that require factory reset

  • BIM 360 Glue, Field, and Procore will not load when you open the App and enter your username and password. The password window appears to loop.

  • Websites in Safari will not open and say "You cannot browse this page at "website URL" because it is restricted".

There is a known issue that effects iPhones and iPads that periodically restricts website access. If you encounter a website that is restricted please contact the IT department and the site will be added to the unrestricted list.

Instructions

When the IT department issues the command to wipe your iPad, you will notice the Apple logo appear. Follow the sequence of images below to restore your iPad. (These instructions also apply to company issued iPhones.)

When you've gone through the above steps, the Self-Service app will install itself automatically. Most if not all of your apps will begin to reload automatically. If one of your apps fails to load, (such as Procore) please contact the IT department and we will load it for you.

If the iPad asks you to enter an Apple ID, please follow these instructions. EAS does not issue or recommend Apple IDs on company iPads. You can use a personal Apple ID on your phone if you have one.

Setting up a Gmail account on an iPad or iPhone.